A Message From Our CEO

By: jchan@toucan.ae

CUSTOMER NOTICE

PROTECTING OURSELVES AGAINST COVID-19

Dear Valued Customers,
As the situation evolves, we have taken the following precautionary steps to help protect your health and safety which will allow us to continue to serve you. These include:

  • The installation and provision of hand sanitizers/dispensers at all locations for customers and employees.
  • Increase sanitation/cleaning of all hard surfaces, counters and high- touch areas.
  • COVID-19 Screening/Questions upon entry.
  • Establishment of new company guidelines and processes for document handling and quarantine if necessary.
  • Rearrangement of waiting areas and placing of signage at main customer touch points on how to prevent the spread of COVID-19 (sneezing and coughing etiquette, proper washing of hands).
  • Constant monitoring and communication to all employees to observe recommended hygienic practices to prevent the spread of the virus.
  • Maintenance of social distancing to include work from home/remote locations where possible.
  • Promoting alternative options to conduct business, telephone, online via our website and Authorized Automatic deductions.

Currently, our business office hours remain unchanged from 8:00 am – 4:15 pm – Mondays to Fridays.  However, we are asking that customers minimize office and branch visits and in cases where possible we encourage you to utilize our website, www.massyfinance.com to submit your loan applications/documents or call to speak directly to anyone of our Sales Officers whose contact information is also located on the website.

We urge you to follow the guidelines established by the Ministry of Health as we work together to support each other during this time and will keep you informed of any changes that may become necessary.

Thank you for your continued patience and loyalty and please stay safe everyone.

Gilbert Sankar

CEO

Massy Finance GFC Ltd

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