Deferral Programme

By: jpierre@toucan.ae

Loan Relief Program – COVID 19

Your trusted partner when you need us the most.

We remain committed to minimizing difficulties experienced by all customers that we serve, more so considering the Covid-19. As part of our current support activities, we wish to initially provide you with a deferral of your monthly payments up to three months. You may continue making your monthly payments, should you wish not to take up this relief.

The provision of a payment deferral allows you to defer or skip your regular monthly payments commencing with your payments that become due.  As such, you will not have to make a payment(s) when it/they becomes contractually due.  Commencing March 31, 2020, you may elect to have between one to three upcoming payments deferred.

Please refer to the FAQs section below, for more information on loan deferrals

We are offering all borrowing customers deferrals of their loan payments up to a maximum of three payments commencing with the next payment due April 1, 2020 provided their loan payments are not past due more than 90 days.

To apply for this program, please follow the instructions below:
  1. Download and complete the Loan Deferral Agreement
  2. Print and scan a completed copy (a clear picture of the completed form will also be accepted)
  3. Email Us the scanned copy along with a copy of your valid ID and Bank Statement, using the subject – Application for Loan Deferral
If you are experiencing any issues, please feel free to contact us at +1 868 625 3683 to speak to one of our customer service representatives.
Our loan deferral program will be offered for a maximum of three months commencing 31 March 2020. For example, should you wish to defer your payment(s) that became due and payable on April 1, 2020, we can defer that payment(s) to the following month, as such, all other payments coming due will be deferred by one month and your loan(s) will mature one month later that originally scheduled. Should you seek to have your payments deferred by three months, the impact will be similar to the deferral of one month discussed earlier, however, the deferral of three month would lead to your loan(s) finishing three months later than originally scheduled.
While we are prepared to provide you initially with deferrals up to three months, you can opt to take one month, or you may elect to two or three months as required on the consent form.

You may change or cancel the loan deferral by providing us with notice within 14 days of executing the instructions for the loan deferral. You can call us at +1 868 625 3683 or send us an email

There are no penalties or additional administrative cost to our customers for a three-month period.
However, deferrals in excess of three months, which may be on a case by case basis, may be subject to the payment of fees.

Please note that interest continues to accrue for the period during which the loan(s) is/are deferred based on the principal balance outstanding as at the date of last payment. The amount of accrued interest will be reflected as part of the amount outstanding on the loan(s) and you will be required to settle the accrued interest when the loan(s) become due for settlement.

Yes, while all types of loans may be considered for loan deferral, we may ask you to provide additional documentation to complete the loan deferral.

Our customers are at the heart of everything we do and we remain committed to serving you during this difficult time. Visit us here to find out how you can stay connected to us.

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